Shipping & Ordering FAQ
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| What payment options are accepted? |
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We accept all major credit cards such as Visa, Mastercard, American Express, and Discover.We also accept PayPal payments.Personal checks and money orders by calling our sales department. Items are shipped when funds have cleared our bank.In addition, we also extend thirty-day open accounts to local customers on approved credit. If you’d like credit terms please contact our sales department. |
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| When will my order ship? |
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The order cut off is 2 PM Central Time. Given that the order is placed by 2 PM, all items are in stock, and it is a priority shipment, your order will ship the day it is recieved. |
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| Do you charge sales taxes? |
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Sales taxes will be added to shipments within the state of Wisconsin. |
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| Is my personal information secure? |
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Although no one conducting business on the Internet can truthfully say that you’re information will never be stolen. We have secured our site with 256 bit SSL encrytption.Assuming that you’re using the latest version of IE or Firefox you can rest assured that your information ismathematically improbable to crack even with automated programming methods.Experts agree that online purchases without human intervention are far safer than traditional credit card transactions performed while dining out or shopping at the mall. This is because your credit card information is immediately scrambled into a 256 bit encryption string that can only be decrypted by an authorized computer. |
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| What are Special Order Items? |
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Special Order Items are orderded especially for you. These are items that we do not stock in our warehouse but purchase on your behalf.The reasons why we don’t stock the item in our warehouse varies widely; it could be that the item is uniquely customizeable to dimensions that you specifically require; it could be an item that sells infrequently; it could be an item we are not authorized by the manufacturer to service; or it could be a some other reason.Special Order Items are non-refundable. Delivery times will vary from a few days to a few weeks (for imports). Our sales department will be able to give you an expected delivery timeframe before you make a purchase. Most issues with the item must be resolved directly with the manufacturer.When ordering Special Order Items on our website, we will notify you directly when expected delivery time will be. Remember that some special items are imported and may have a longer delivery time than other items available. |
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| SHIPPING |
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| What are the shipping costs? |
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We ship most of our products via UPS. Although we strive to be as accurate as possible, there are times when ordering large quantities of items that the calculated shipping costs don’t properly add up using UPS 3rd-party shipping quotes. On these rare occasions our service department may call you directly to resolve any shipping cost issues.Our shipping quotes are determined by weight, and not by product dimensions at this time. This may at times create an incorrect shipping estimate when more than 1 package is required to ship your order. There also may be incorrect shipping estimates if our site has incorrectly identified the weight of an item. In the event of shipping miscalculations, even if the error is on our end, we will contact you directly to resolve any shipping issues.For most items, our website obtains shipping quotes directly from UPS. When you place your order with us, we charge shipping fees as accurately as we can. If you notice shipping rates that seem over or under inflated give our sales department a call, we can confirm the shipping charges and fix any problems.There are some items that we charge a Flat-Rate fee. This typically occurs when another shipping method other than UPS is the most economical or when an item is shipped directly from the manufacturer. The shipping carrier is either USPS or FedEx in most cases and is shipped via Ground. If you purchase “flat-rate shipping” item and require faster shipping or insist on our preferred shipping carrier, call our sales department and we’ll be more than happy to change our shipping to meet your needs.There are also certain items that we sell that are oversized and cannot be accurately calculated online; there are also other items that we don’t ship via UPS; and there are some items that you may insist on shipping via your own carrier. Oversized and Special Order, and Drop Shipped items are noted on our website and some will require you to call to our sales department to obtain accurate shipping rates.[Effective 08/03/2009]
Real-time shipping rate quotes are now compared with alternate shipping providers. If we discover a cheaper shipping method other than UPS, we will notify and offer you this alternate shipping method and pass the savings along to you. If you select a rapid shipment method, and we discover a cheaper shipping method, we will still make an effort to offer you this alternative before the time-sensitive order ships out of our warehouse. |
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| Who pays customs and import taxes? |
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You are responsible for paying the customs and import taxes for your purchase.Once you place an order that is shipped Internationally. We are not responsible for customs or import tax disputes. It is also your responsibility to know in advance what custom fees and requirements need to be met. Refusal of an order, that has shipped Internationally or any orders that have been confiscated because it has not met your local shipping requirements is not our responsibility.If there are any disputes, we will do our best to our assistance, but remember that ownership of the package is yours once it has left our warehouse. |
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| Do you ship Internationally? |
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We ship Internationally on a case-by-case basis. Shipping prices flutuate quickly and does not take into account any extra packaging that may be required for safe shipments. Real-time quotes on the website for International Orders are considered “rough estimates” and we typically require addtional fees for insurance, additional packaging materials, customs, and other unforeseen costs.If you place an order that is outside our typical shipping areas without prior approval through our sales department. We reserve the right to cancel your order and issue a refund, less any processing costs incurred by us. If shipping Internationally please call our sales department toll-free at 1-800-830-8665 before placing your online order.We ship anywhere within the United States, Canada, and the US Territories. Shipping costs are calculated for customers residing within the Continental US. Since we obtain 3rd-party real-time shipping quotes, many items also display correct shipping quotes to Hawaii, Canada, Alaska, and US Territories as well.Freight shippments to Hawaii, Canada, Alaska, and US Territories will need to be calculated by our sales department. |
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| What happens if my shipment is damaged or missing any parts? |
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You have the right to refuse shipments from the shipping carrier where damage during transport is obvious. We encourage you to do this as this makes the “paperwork” details easier for both you and us.Should you accept the shipment and notice damage, missing or defective parts. Call our service department immediately and we will quickly develop a resolution to our problem.The vast majority of shipments go off without a hitch, we all live in a world where the occassional problem arizes which sometimes could be attributed to Murphy’s Law. Our service department excels at turning the tables on Murphy’s Law. We are measured on how well we keep our customers satisfied. We strive at not only satifying you during these often stressful situations, but pride ourselves with our efforts towards impressing you with our quick resolutions. |
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| How do you handle returns? |
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All returns must be accompanied with a Return Merchandise Authorization (RMA) number. Please contact us before returning your product. Once given, RMA numbers expire after 10 business days.Items returned for reasons other than damage or defecs must be returned in resellable condition and will be subject to minimum 25% restocking fee. |
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| How do you handle warranty claims? |
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All product warranties are issued by the manufacturer and are subject to their specific terms and conditions.All warranty claims should be directed to your customer service representative. Warranty claims will require the submission of a warranty claim form and are subject to the decision of the manufacturer as to its validity.During the claim process, we will ensure that the manufacturer honors the full terms of their written warranty and we will assist you with any questions or problems you may have.If you feel that your claim is not being handled well by the manufacturer, don’t hesitate to call our service department. We strive to carry products from only the best and most reputable brands and will be happy to assist you with your claim. |
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When will my order ship?
The order cut off is 3 PM Central Time. Given that the order is placed by 3 PM, and all items are in stock, your order will ship the day it is recieved.
