Fraud & Spam Review Policy
We are committed to maintaining the integrity, trust, and transparency of our customer review system. To ensure all feedback shared on our site is genuine and helpful to our customers, we have implemented a strict anti-fraud and spam review policy.
How We Detect Fraudulent or Spammy Reviews
Our platform uses a combination of automated tools and manual moderation to monitor and filter reviews. These systems are designed to detect the following types of activity:
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Multiple reviews from the same IP address or account
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Reviews submitted without a verified purchase
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Unusual posting patterns or repeated content
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Use of offensive language, promotional links, or irrelevant content
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Suspicious patterns in review ratings (e.g., repeated 1-star or 5-star reviews within a short time frame)
In addition to automated detection, our team manually reviews flagged content and may request additional information to verify the authenticity of a review.
How We Handle Fraudulent Reviews
If a review is determined to be spam or fraudulent, we take the following actions:
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The review is removed from our website and not counted toward the product’s rating.
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Accounts found repeatedly submitting false reviews may be suspended or banned.
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In some cases, we may work with legal or cybersecurity professionals to take further action against abusive behavior.
Verified Purchase Badge
We display a “Verified” badge next to reviews from customers who have purchased directly through our store. This helps shoppers identify authentic experiences and improves trust across our platform.
Encouraging Honest Feedback
We encourage all our customers—professionals and DIYers alike—to share honest, thoughtful feedback about our products. This feedback helps us improve our offerings and helps future customers make informed decisions.
If you believe a review is suspicious or violates our policies, please contact us at support@tiletools.com].
