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Freight Delivery Details

Freight Shipping from TileTools.com

 

Truck Deliveries & Shipping Policy

At TileTools.com, we are committed to delivering your orders safely, efficiently, and with full transparency regarding freight requirements and potential shipping charges. Please review the following guidelines carefully before placing your order.

Standard Freight Delivery Requirements

To ensure smooth delivery of freight orders:

  • Commercially Zoned Address: Must allow tractor-trailer access.

  • On-Site Equipment: A forklift or loading dock is essential for unloading.

  • Receiver Contact: Accurate contact information is required.

  • Signature Protocol: Do not sign for delivery until the entire shipment has been inspected.

Additional Delivery Services & Fees

  • Lift Gate Service – $150 flat rate
    Required when there is no loading dock or forklift available.

  • Residential Delivery – $200 flat rate
    Applies to any residential address and includes lift gate service.

  • Limited Access Delivery
    Destinations classified as limited access (e.g., islands or areas inaccessible by tractor-trailer) may incur additional charges. You have two options:

    • Arrange Freight Terminal Pickup

    • Provide an alternate delivery address that meets our requirements

Note: If delivery requirements are not met, additional fees will apply. For insurance and safety reasons, drivers will not enter driveways, dirt roads, or narrow lanes, regardless of whether they are paved.

Important: Drivers will not hand unload shipments unless the product is specifically designated for hand unloading. Please ensure proper unloading equipment is available.

Freight Terminal Pickup

If your order is being held at a freight terminal:

  • Bring a copy of your invoice and delivery instructions to collect your shipment.

  • Orders must be picked up within 3 days of arrival to avoid storage fees.

Shipping Confirmation

Once your order ships, you will receive a confirmation email that includes:

  • The name of the freight carrier

  • A PRO number (tracking number)

You may track your shipment by contacting the carrier directly one business day after receiving your confirmation.

Delivery Inspection

Upon delivery:

  • Inspect the shipment before signing.

  • Note any damage or missing items on the delivery receipt.

  • If you’re unsure about how to sign or note an issue, contact customer service immediately at 📞 262-790-2170.

Exclusions & Additional Charges

Standard freight deliveries do not include the following services unless paid and arranged in advance:

  • Inside delivery

  • Use of flatbed trucks

  • Pallet jacks

  • Lift gate service

If an order is refused without a valid reason under this policy, the customer will be responsible for all related charges, including shipping, restocking, and return freight costs.

U.S. Deliveries – Free Shipping Policy

  • Free shipping is available only for orders shipping within the contiguous United States.

  • Orders to Alaska, Hawaii, and U.S. territories are not eligible for free shipping.

Shipping costs for these destinations will be calculated after checkout. You will receive an invoice for any additional charges, which must be paid prior to shipment.

International Shipping Policy

  • Free shipping does not apply to orders shipping outside the United States.

  • Shipping rates are calculated at checkout based on weight, dimensions, and destination.

  • All duties, taxes, and import fees are the sole responsibility of the recipient.

  • Delivery timelines may vary due to customs and international carrier processes.

  • Lift gate, residential delivery, and limited access delivery services are not included for international orders unless specifically arranged and paid for in advance.

For questions or to coordinate international freight services, please contact our support team before placing your order.


FAQ
What is a PRO number?
A Pro number is a term used by the trucking industry to identify a freight bill and corresponds to a scannable bar code. This is also referred to as a freight bill number or tracking number.

What type of delivery truck will be making my delivery?
Most deliveries are made by a tractor trailer from larger, well-known freight carriers.

What is a Delivery Receipt?
A delivery receipt is a control document used in delivering freight to a consignee (the customer). It is signed by the consignee and the driver to indicate completion of delivery. Delivery receipts are also used for collecting monies and recording delivery exceptions.

What is a delivery exception?
A delivery exception refers to any shipment shortage, overage or damage.

What is shrink wrap?
Shrink wrap is plastic sheeting used by warehouse personnel to secure cartons to a pallet.

We look forward to speaking with you soon. Have a great day!