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Shop Gifts for the tile installer in your life
Shop Gifts for the tile installer in your life

Return Policy Page

Refund Policy Chart

Store credit refunds may be an option in lieu of a restocking fee when applicable. Tile Tools has implemented a grading system that will help you understand the potential refund you will be getting. 

*Not all products are subject to the chart below as items that are shipped factory direct will have to follow the return policy of the manufacturer. Please contact us for more information


Grade A - Item(s) show no sign of use and it is in the original unopened/undamaged packaging.

Item will be refunded in full - No restock fee will be applied


Grade B - Item(s) is undamaged and unused but the package has been opened/damaged

Refund - Minimum 15% restock fee


Grade C - Item(s) is undamaged but shows sign of use. The package is opened/damaged

Refund - Minimum 25% restock fee


Grade D -  The item(s) is undamaged but missing parts/ shows signs of use

Refund - Minimum 25% restock fee plus replacement/repair part cost


Grade F - The item(s) are damaged/destroyed/used and cannot be repaired

No Refund


TileTools.com Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy carefully to ensure a smooth return process.

Step 1: Contact Us Before Returning Any Item

Before sending anything back, you must contact our customer service team to initiate your return and receive return instructions:

📧 Email: returns@tiletools.com
This step ensures proper tracking, inspection, and refund processing. Do not ship items back without prior authorization.

Return Window & Eligibility

  • Standard Return Window:
    You may request a return within 30 days of the original purchase date.

  • After 30 Days:
    Returns requested more than 30 days after purchase may be denied, or subject to an automatic restocking fee—regardless of the item's condition.

  • Special and Custom Orders:
    Items that are custom-made or special orders cannot be returned or refunded once the order has been submitted.

  • Factory Drop Shipments:
    Products that are shipped directly from the manufacturer may be subject to a restocking fee, based on the manufacturer’s own return policy.

Packaging & Shipping the Return

  • You are responsible for safely packaging the product to avoid damage during return transit.

  • Any damage that occurs during return shipping may impact your refund eligibility.

  • All return shipments must include your order number and any return authorization details provided.

Return Shipping Options

  • You may use your own carrier to return the item.

  • Alternatively, we can provide a return shipping label through one of our preferred carriers.

    • If we provide the label, the cost of the shipping label will be deducted from your final refund after the item is received and inspected.

  • TileTools.com will cover return shipping costs only if the return is due to an error on our part, such as a wrong item sent or a product defect.

Return Processing Timeline

  • Once your return is received, we will inspect the item(s) within 72 business hours to verify condition and eligibility.

  • After inspection is complete, approved refunds will be processed back to the original payment method used at checkout.

Refund Details

  • Refunds are issued in U.S. Dollars (USD).

  • Only the original form of payment can be refunded. We cannot redirect refunds to a different card or account.

  • We reserve the right to verify and authenticate billing information before issuing a refund.

  • Any shipping charges from the original order are non-refundable, unless the return is the result of a TileTools.com error.

Important Reminders

  • Unauthorized returns (returns not pre-approved by our team) may result in delays or denial of your refund.

  • Items returned in used, damaged, or incomplete condition may not be eligible for a full refund.

  • We recommend using a trackable shipping method and keeping proof of shipment until your return is fully processed.

If you have any questions about this policy or need help with your return, please don’t hesitate to reach out to our customer support team at returns@tiletools.com.