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Professional Tile Tools + Free Shipping on Orders Over $200
Professional Tile Tools + Free Shipping on Orders Over $200

TileTools Rewards Program

TileTools Pro Rewards banner showing professional tile tools and the message Rewards Built for the Trade
TileTools Pro Rewards

Rewards Built for the Trade

Earn Trade Credits on eligible TileTools purchases and unlock higher rewards as your eligible lifetime spend grows.

TileTools Pro Rewards is built for tile installers, contractors, remodelers, and serious repeat buyers who rely on TileTools.com for professional tile tools, installation supplies, and jobsite essentials.

Every eligible order can help you earn Trade Credits toward future eligible TileTools purchases.

Use the Rewards Center button at the bottom of the page to join, sign in, view your rewards status, and manage available Trade Credits.

Trade Credits are earned and redeemed on eligible products only. Exclusions apply.

How It Works

How TileTools Pro Rewards Works

Shop eligible products, earn Trade Credits, and redeem them once they become available.

Three-step TileTools Pro Rewards process showing shop eligible products, earn Trade Credits, and redeem after 45 days
1

Shop Eligible Products

Place an order on TileTools.com for rewards-eligible merchandise.

2

Earn Trade Credits

Earn Trade Credits based on your rewards status at the time of purchase.

3

Redeem After 45 Days

Trade Credits from eligible purchases remain pending for 45 days before they become available to redeem.

Trade Credits

What Are Trade Credits?

Trade Credits are the rewards currency for TileTools Pro Rewards.

Every Trade Credit is worth 1¢.

Available Trade Credits can be redeemed toward future eligible TileTools purchases starting at 500 Trade Credits / $5.

There is no redemption cap, but Trade Credits may only be used on eligible products. Trade Credits cannot be used on shipping, taxes, gift cards, or excluded products.

Trade Credits expire after 12 months.

Trade Credit value chart showing that every Trade Credit is worth one cent
100 Trade Credits = $1
500 Trade Credits = $5
1,000 Trade Credits = $10
5,000 Trade Credits = $50
Rewards Status

Earn Faster as Your Rewards Status Grows

Your rewards status is based on eligible lifetime spend through TileTools.com. As your eligible lifetime spend increases, your account can move into higher tiers and earn Trade Credits faster on future eligible purchases.

TileTools Pro Rewards tier ladder showing Prospect, Apprentice, Journeyman, and Master rewards status levels
Prospect
Under $250
1 Trade Credit per $1
Apprentice
$250–$999.99
2 Trade Credits per $1
Journeyman
$1,000–$2,499.99
3 Trade Credits per $1
Master
$2,500+
5 Trade Credits per $1
Your earn rate is based on your rewards status at the time of purchase.
If an order moves you into a higher tier, your new tier applies to future eligible purchases only.
Timeline showing Trade Credits pending for 45 days before becoming available to redeem
Pending Credits

Why Trade Credits Are Pending for 45 Days

Trade Credits from eligible purchases remain pending for 45 days before they become available to redeem.

This pending window helps account for returns, cancellations, refunds, and order adjustments.

Once the 45-day pending period has passed, eligible Trade Credits become available in your rewards account and can be redeemed toward future eligible TileTools purchases.

Tier Upgrades

How Tier Upgrades Work

Your earn rate is based on your rewards status at the time of purchase.

If an order moves you into a higher tier, your new tier applies to future eligible purchases only. It does not retroactively change the earn rate on the order that qualified you.

Trade Credits from an order remain pending for 45 days before they can be redeemed.

Returns, cancellations, or refunds may adjust Trade Credits and tier status.

Example

Example: First Order Tier Upgrade

This example shows how Trade Credits are earned based on the rewards status at the time of purchase.

Example showing a $3,000 eligible order earning 3,000 Trade Credits and moving the customer to Master status for future purchases
First Eligible Order
$3,000
Status at Purchase
Prospect
Trade Credits Earned
3,000

At the time of purchase, the customer is a Prospect, so they earn 3,000 Trade Credits. That equals a $30 reward value once the Trade Credits become available after the 45-day pending window.

Because the order brings their eligible lifetime spend above $2,500, they move into Master status after the order is processed. Their future eligible purchases will then earn at the Master rate.

Eligibility

What Qualifies for Trade Credits

Trade Credits are earned on eligible merchandise only.

Trade Credits may be redeemed only on eligible products in the rewards-eligible product collection.

Not every product or order qualifies for Trade Credits. Eligibility may vary by product, vendor, promotion, or order type.

Eligibility chart showing which purchases qualify for Trade Credits and which exclusions apply

Eligible

  • Rewards-eligible merchandise
  • Eligible professional tile tools
  • Eligible jobsite supplies
  • Products included in the rewards-eligible product collection

Not Eligible

  • Shipping
  • Taxes
  • Gift cards
  • Products excluded from the rewards program
  • Products tagged internally as excluded
  • Any product, vendor, or promotion TileTools chooses to exclude
Returns & Refunds

Returns and Refunds

If an order is canceled, returned, or partially refunded, earned or redeemed Trade Credits may be adjusted, reversed, or reinstated.

If a return or refund reduces a customer’s eligible lifetime spend below the requirement for their current tier, TileTools may adjust the customer’s tier status.

This helps keep Trade Credit balances and rewards status accurate based on completed eligible purchases.

Policy graphic explaining that returns and refunds may adjust Trade Credits and rewards status
FAQ

TileTools Pro Rewards FAQ

What is TileTools Pro Rewards?
TileTools Pro Rewards is the TileTools.com rewards program for tile installers, contractors, remodelers, and repeat buyers. Members earn Trade Credits on eligible TileTools purchases and can redeem available Trade Credits toward future eligible orders.
What are Trade Credits?
Trade Credits are the rewards currency used in TileTools Pro Rewards. You earn Trade Credits on eligible purchases based on your current rewards status.
What is one Trade Credit worth?
Every Trade Credit is worth 1¢. For example, 100 Trade Credits equals $1, 500 Trade Credits equals $5, 1,000 Trade Credits equals $10, and 5,000 Trade Credits equals $50.
How do I earn Trade Credits?
You earn Trade Credits by placing eligible orders on TileTools.com. Your earn rate depends on your rewards status at the time of purchase.
When can I redeem Trade Credits?
Trade Credits from eligible purchases remain pending for 45 days before they become available to redeem. Once available, Trade Credits can be redeemed toward future eligible TileTools purchases starting at 500 Trade Credits / $5.
Why are my Trade Credits pending?
Trade Credits remain pending for 45 days to allow time for returns, cancellations, refunds, and order adjustments. After the pending period, eligible Trade Credits become available to redeem.
How do I move up tiers?
Your rewards status is based on eligible lifetime spend through TileTools.com. Prospect is under $250, Apprentice is $250–$999.99, Journeyman is $1,000–$2,499.99, and Master is $2,500+. Higher tiers earn Trade Credits faster on future eligible purchases.
Does my higher tier apply to the order that qualified me?
No. Your earn rate is based on your rewards status at the time of purchase. If an order moves you into a higher tier, that new tier applies to future eligible purchases only. It does not retroactively change the earn rate on the order that qualified you.
Can I use Trade Credits on shipping or tax?
No. Trade Credits cannot be used on shipping or taxes. Trade Credits may only be redeemed toward eligible products.
Can I use Trade Credits on gift cards?
No. Trade Credits cannot be earned on or redeemed toward gift cards.
What happens if I return an order?
If an order is canceled, returned, or partially refunded, earned or redeemed Trade Credits may be adjusted, reversed, or reinstated. If a return or refund reduces your eligible lifetime spend below the requirement for your current tier, TileTools may adjust your rewards status.
Do Trade Credits expire?
Yes. Trade Credits expire after 12 months.
How can I see how close I am to the next tier?
Use the Rewards Center button at the bottom of the page to view your TileTools Pro Rewards status, available Trade Credits, pending Trade Credits, and progress toward the next tier.
Professional tile tools and installation supplies with TileTools Pro Rewards call to action
Start Earning

Start Earning Trade Credits

Join TileTools Pro Rewards and earn Trade Credits on eligible TileTools.com purchases.

As your eligible lifetime spend grows, your rewards status can increase, helping you earn faster on future eligible orders.

Use the Rewards Center button at the bottom of the page to join, sign in, view your rewards status, and manage available Trade Credits.

Trade Credits are earned and redeemed on eligible products only. Exclusions, expiration, returns, cancellations, and account adjustments may apply.