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Factory Direct Details

Factory-Direct & Dropship Items

At TileTools.com, we’re committed to offering the best selection of tools, equipment, and supplies for professionals and DIYers alike. To make this possible, some of our specialty products are shipped Factory-Direct or via Dropship straight from the manufacturer’s warehouse to you.

This process ensures you receive the most authentic, up-to-date products directly from the source—often items that aren’t stocked in our main warehouse.

What Does Factory-Direct or Dropship Mean?

When an item is marked as Factory-Direct or Dropship, it will ship directly from the manufacturer’s warehouse. This allows us to provide a wider product selection, faster access to specialty tools, and ensures you always get the latest products in the manufacturer’s lineup.

Key Differences with Factory-Direct & Dropship Orders

  • Separate Shipments
    If your order contains both in-stock items from our warehouse and Factory-Direct items, they will ship separately and arrive in multiple packages. Each shipment will have its own tracking number.

  • Shipping Timelines
    Processing and shipping times for Factory-Direct items depend on the manufacturer. These timelines may differ from our standard TileTools.com shipping schedule. Please check the product page for the most accurate delivery estimates.

  • Tracking Information
    Tracking details for Factory-Direct or Dropship items may be sent in a separate email. In some cases, tracking updates may take longer to appear compared to standard shipments.

  • Returns
    Returns for Factory-Direct or Dropship items are subject to the manufacturer’s return policy. Before sending an item back, please contact our support team at support@tiletools.com to confirm eligibility and receive instructions.

Freight Delivery for Larger Items

Some Factory-Direct or Dropship products are large, heavy, or palletized, and may require freight delivery. Please review our Freight Delivery Details page for requirements on commercial addresses, lift gate service, and residential delivery charges.

Why We Offer Factory-Direct & Dropship Items

By partnering directly with manufacturers, we’re able to provide:

  • Expanded product selection including specialty and professional-grade tools.

  • Direct-from-the-source authenticity, so you know you’re getting the latest models.

  • Efficient order fulfillment for products we don’t stock in our warehouse.